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How to get around

There are dozens of direct flights to Mexico connecting you to the country's main airports, namely Monterrey, Cancun, Mexico City, Guadalajara and Leon. Each of these offers cutting-edge services and is very easy to reach, even without a car. Mexico City's Benito Juarez International Airport is the country's main civilian airport and the second largest in Latin America in terms of passenger numbers. It is only 5 kilometres from the city centre and has a metro stop, which is the cheapest and fastest option for reaching the Mexican capital. Those who need to reach other cities from from Mexico City must go to Terminal 1, where buses leave for Cuernavaca, Puebla, Toluca, Cordoba and many other places.

Places of interest

Mexico is a wonderful country, caught between two oceans and with a wealth of mountains, forests and deserts. The must sees include Mexico City, with its Constitution Square (El Zocalo), Chapultepec castle, Cathedral, Palace of Fine Arts, murals by Diego Rivera and the "Blue House", Frida Kahlo's residence. Located just 50 kilometres from the capital, Teotihuacan is one of the most evocative archaeological sites in the world, and is famous above all for the pyramid of the sun. Further south, however, some of the most fascinating places in the country are concentrated in the Yucatan peninsula and in the state of Chiapas, including Palenque, Uxmal and Chichen Itza.

Best beaches

Those who love the sea can check out Puerto Escondido, a surfer's paradise, Tulum, a Mayan site lapped by a sea that is fantastic to say the least, Cabo San Lucas, with its spectacular rock formations, or Puerto Vallarta, which combines history and modernity.

Typical bars and restaurants

The seaside resorts and big cities abound with restaurants and nightclubs, some of which are unforgettable, such as those located on the Mayan Riviera, especially in Cancun and its famous Zona Hotelera. Neos is the only Italian airline that offers direct flights to Porto Santo, departing from Milan Malpensa.

CLAIMS AND CLARIFICATIONS

In accordance with article 76- bis of the Mexican Federal Consumer Law, concerning relations between suppliers and consumers in transactions made through the use of electronic, optical or any other technology, you can find hereafter Neos physical address, telephone numbers and instructions to present claims or request clarifications.

Office:
BLVD LUIS DONALDO COLOSIO
Centralia Cancún Aeropuerto Business Park & Plaza
LOCAL N.206

Email:
customercare@neosair.it

Phone:
+52 998 84160317

HOW TO OPEN A CLAIM

Please, click HERE.
After submitting your complaint, the system will open the case number.
Neos shall answer all passengers’ complaints within 30 days after the submission.

NEOS COMPENSATION POLICY – MEXICO FLIGHTS

Destinations in Mexico

Cancun

Mexico